Contact Us

Last updated: May 14, 2026

Use this page for order questions, shipping updates, returns, refunds, product questions, privacy requests, and general customer support.

Customer Support Channel

Email: contact@summitopticsco.com

Typical response time: 24 to 48 business hours, Monday through Friday, excluding public holidays.

Business Information

• Store name: Summit Optics
• Legal merchant of record: GTT ECOM LLC
• Wyoming LLC Filing Number: 2026-001871126
• Registered business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
• Customer support email: contact@summitopticsco.com
• Website: https://summitopticsco.com

Before You Contact Us

For faster support, include your order number, the email used at checkout, and a clear description of the issue. For damaged, defective, wrong, or not-as-described items, include photos and packaging images when available.

Returns

Please contact us before mailing any product back. We need to provide return instructions and identify the order correctly.

Return shipping is paid by the customer. Customers are responsible for purchasing and paying for their own return shipping label. Summit Optics does not pay customer return shipping costs unless required otherwise by applicable law.

Restocking fee: None. We charge $0.00 USD as a restocking fee for eligible returns.

Privacy Requests

For access, deletion, correction, opt-out, or other privacy requests, email contact@summitopticsco.com with “Privacy Request” in the subject line.