Frequently Asked Questions

Last updated: May 14, 2026

This FAQ summarizes common questions about Summit Optics, orders, shipping, returns, refunds, privacy, and product use. If anything here conflicts with a dedicated policy, the dedicated policy controls.

Who operates Summit Optics?

• Store name: Summit Optics
• Legal merchant of record: GTT ECOM LLC
• Wyoming LLC Filing Number: 2026-001871126
• Registered business address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States
• Customer support email: contact@summitopticsco.com
• Website: https://summitopticsco.com

How much is United States shipping?

For eligible United States orders, Standard Shipping is free and shown as $0.00 USD at checkout unless checkout clearly states otherwise for a specific order.

How long does delivery take?

For United States Standard Shipping, handling usually takes 0 to 1 business day and transit usually takes 2 to 5 business days after shipment. Delivery estimates can be affected by carriers, holidays, weather, customs, address problems, or events outside our control.

Will I receive tracking?

When tracking is available, it will be sent to the email or phone number entered at checkout. Tracking may take 24 to 72 hours to update after shipment.

Can I return an item?

You may request an eligible return within 30 calendar days after confirmed delivery. Contact us before shipping any item back so we can provide return instructions.

Who pays return shipping?

Return shipping is paid by the customer. Customers are responsible for purchasing and paying for their own return shipping label. Summit Optics does not pay customer return shipping costs unless required otherwise by applicable law.

Is there a restocking fee?

Restocking fee: None. We charge $0.00 USD as a restocking fee for eligible returns.

How quickly are refunds processed?

After we receive and inspect an eligible return, approved refunds are processed to the original payment method within 7 business days. Your bank or payment provider may take additional time to post the refund.

Are the products medical devices?

Unless a product page clearly states otherwise, our products are consumer eyewear and accessories and are not intended to diagnose, treat, cure, or prevent any medical condition.

How do I contact support?

Email contact@summitopticsco.com with your order number and the email used at checkout. We usually respond within 24 to 48 business hours.